No. We current do not provide email hosting.?

No. We currently do not support this feature.

Unfortunately it is impossible. We do not support the feature to upload emails from the local computer. We access to the mail server directly to back up emails.

Even though we do not have a mobile app at present, you can still use your smartphone browser to log-in and visit our online portal, www.masdibujos.com.?

After you sign up for an account, you will be taken to the add email page.

  1. - Just enter your email address and the password of the email account. Then click on “Start Backup”.
  2. We have hundreds of IMAP and POP settings saved on our servers. Our system will try to check if the email domain is present in our database with IMAP or POP settings.
  3. If they are then the Advance settings Button will show a green check :Advance settings button
  4. You just need to enter the password and click on “Start Backup”.

    Add email
    (You can check the IMAP settings by clicking on the advance settings.)

  5. If our system is not able to find the email domain in our database you will see the below message

    Add email advanced

  6. In this case you will need to enter the advance settings (preferably IMAP settings) for your mail server.
  7. In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.
  8. Once you enter these details please click Start Backup.
  9. You will then be directed to the dashboard where your account will be listed. You can add more accounts by clicking on the “Add Email Account” button on the dashboard and follow the instructions above.

Click on "LOG IN"

If you have signed up using an email address and password, just enter your email id and password on the popup box.

Click on the “LOG IN” button and you would be logged in and redirected to the Dashboard.

Login

?If you have created your account using Facebook, Twitter, or Google+ account, please click on the approporate button.?

Click here to go to personal pricing

Personal pricing

- Select the storage space needed from the drop down menu.

- Click on "Start Free Trial"

- Enter your details in the signup box. You need an email address, a password and re-confirm your password.

Personal signup

Yes. As long as the storage space permits, you can backup more than one email account.?

Before you try to add any emails from your Google Apps account or Gmail Account, please log out of any of those accounts from your browser. Alternatively, use the Incognito mode of your browser.

- Login to your dashboard

- Click on “Add Email”

- Enter your Gmail email address in the form @gmail.com or your Google apps username.

- Our system will automatically call the Google OATH2 API.

Enter gmail address

- You will then see a "Sign in with Google" message. Click on “Sign in with Google”.

Sign in with google

- Enter your username and password.

Connect gmail account

- You will then be asked to connect the Gmail account with us. Click on “Allow”.

Your Gmail account will now be scheduled for backup.

- Login to your dashboard

- Click on “Add Email”.

- Enter your?Hotmail?email address in the form <username>@hotmail.com

- Enter your password and click on “Start Back Up”.

Your Hotmail account will now be scheduled for backup.

- For backing up yahoo mail, you have to go to this page: https://login.yahoo.com/account/security There is and option "Allow apps that use less secure sign-in" that needs to be set in order for us to backup from Y! Login to your dashboard

- Click on “Add Email”

- Enter your?Yahoo?email address.

- Enter your password and click on “Start Back Up”.

Your yahoo account will now be scheduled for backup

- Login to your dashboard

- Click on “Add Email”

- Enter your?aol?email address.

- Enter your password and click on “Start Back Up”.

Your aol account will now be scheduled for backup

- Login to your dashboard

- Click on “Add Email”

- Just enter your email address and the password of the email account. Then click on “Start Backup”.

- We have hundreds of IMAP and POP settings saved on our servers. Our system will check if the email domain is present in our database with IMAP or POP settings.

- If they are then the Advance settings Button will show a green check :Advance settings button

- You just need to enter the password and click on “Start Backup”.

Add email other

(You can check the IMAP settings by clicking on the advance settings. )

- If our system is not able to find the email domain in our database you will see the below message

Add email other advanced

- In this case you will need to enter the advance settings (preferably IMAP settings) for your mail server.

- In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

- Once you enter these details please click “Start Backup”.

- You will then be directed to the dashboard where your account will be listed. You can add more accounts by clicking on the “Add Email Account” button on the dashboard and follow the instructions above.

In order to back up an email account with 2-step-verification enabled, you will need to generate an app password for your email account.

Instead of your correct email password, please input that app password as your email's password on Dropmyemail dashboard.?

We can back up your emails without disabling 2-step-verification.

How to generate App Password

Google: https://support.google.com/accounts/answer/185833?hl=en

Hotmail: http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification

Yahoo: https://help.yahoo.com/kb/yahoo-account/generate-separate-quotapp-passwordquot-sln15241.html

If you are logged in to multiple Google accounts and try to go through the backup/migrate process, it will fail. Google doesn’t give us the token when a user is logged in to multiple accounts. You will have to log out of all Google accounts except one in order to make the OAuth process successful.?

Please refer to "Sign in to multiple accounts at once" https://support.google.com/mail/answer/1721977?hl=en for more details about Google settings.

If this doesn’t work please revoke “Email Backup and Archiving” access for your email and try again.

You can revoke access from the link

https://security.google.com/settings/security/permissions

- Login to your dashboard

- Click on “Add Email”

- Enter your?email address.

- Enter your password.

- If your domain is saved with us, the Advance settings Button will show a green check :Advance settings button

- Else open the advance settings.

- You can either select the?IMAP?or?POP3?settings. Godaddy supports both the protocols. It is preferred to select IMAP.

- Select the security as?None.

- If you selected POP3, then enter the port number as?110. If you have selected IMAP as your protocol, then enter?143?as the port number.

- Enter the host name as?imap.secureserver.net if your using IMAP. If your using POP3, use?pop.secureserver.net.

- Then Click on “Start Backup”

If all the settings are correct, your email account will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us if you need assistance

Yes. GoDaddy's hosted exchange support IMAP as well to allow access to emails for their hosted exchange account. Thus you can use IMAP protocol to backup your emails. Please use the following settings under Advanced settings to backup your emails.

- Login to your dashboard

- Click on “Add Email”

- Enter your?email address.

- Enter your password.

- If your domain is saved with us, the Advance settings Button will show a green check :Advance settings button

- Else open the advance settings.

- Protocol : IMAP

- Host Name : mail.ex4.secureserver.net

- Port : 993

- Encryption method : SSL

- Then Click on “Start Backup”

If all the settings are correct, your email account will be added and be scheduled for backup.

- Login to your dashboard

- Click on “Add Email”

- Enter your?email address.

- Enter your password.

- If your domain is saved with us, the Advance settings Button will show a green check :Advance settings button

- Else open the advance settings.

- Protocol : IMAP

- Host Name : outlook.office365.com

- Port : 993

- Encryption method : SSL

- Then Click on “Start Backup”

If all the settings are correct, your email account will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us if you need assistance

- Login to your dashboard

- Click on “Add Email”

- Enter your?email address.

- Enter your password.

- If your domain is saved with us, the Advance settings Button will show a green check :Advance settings button

- Else open the advance settings.

- Protocol : IMAP

- Host Name : secure.emailsrvr.com

- Port : 993

- Encryption method : SSL

- Then Click on “Start Backup”

If all the settings are correct, your email account will be added and be scheduled for backup.?

- For backing up yahoo mail, you have to go to this page: https://login.yahoo.com/account/security There is and option "Allow apps that use less secure sign-in" that needs to be set in order for us to backup from Y! Login to your dashboard

- Click on “Add Email”

- Enter your?email address.

- Enter your password.

- If your domain is saved with us, the Advance settings Button will show a green check :Advance settings button

- Else open the advance settings.

- Select IMAP as protocol.

- Select the security as?SSL.

- Enter the host name as?imap.mail.yahoo.com.

- Then Click on “Start Backup”

If all the settings are correct, your email account will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us if you need assistance

- Login to your dashboard

- Click on “Add Email”

- Enter your?email address.

- Enter your password.

- If your domain is saved with us, the Advance settings Button will show a green check :Advance settings button

- Else open the advance settings.

- Select IMAP as protocol.

- Select the security as?SSL.

- Port number: 993

- Enter the host name as?secure.emailsrvr.com.

- Then Click on “Start Backup”

If all the settings are correct, your email account will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us if you need assistance

- Login to your dashboard

- Click on “Add Email”

- Enter your? email address.

- Enter your password.

- If your domain is saved with us, the Advance settings Button will show a green check :Advance settings button

- Else open the advance settings.

- You can either select the?IMAP?or?POP3?settings. Hostgator supports both the protocols. It is preferred to select IMAP.

- Select the security as?None.

- If you selected POP3, then enter the port number as?110. If you have selected IMAP as your protocol, then enter?143?as the port number.

- Enter the host name as?mail.yourdomain.com

- Then Click on “Start Backup”

Gmail/Yahoo/Hotmail provide App Password which generate a different password from your correct password in order to skip two factor authentication.

If you input this app password in Dropmyemail to back up your email account with two factor authentication enabled, we can still back up your email accounts. You do not need to disable 2 factor auth in this case.

Please find details on how to obtain an app password below:
Hotmail - http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification
Yahoo - https://help.yahoo.com/kb/yahoo-account/generate-separate-quotapp-passwordquot-sln15241.html
Gmail - https://support.google.com/accounts/answer/185833?hl=en?

You can search through your attachments using keywords.

- Go to the attachments page.

- Click on the search box and type in the keyword.

Search attachments

- You can also filter the attachments based on their file type. Just select the file type from the dropdown.

Filter attachments

You can either view your attachments from the Email View or the Attachment page. Our solution lists all your email attachments under a single folder and makes it easier for you to browse through them.

Email View:

- Click on “View” beside the email account where the attachment resides.

- Browse through the emails or search for the email containing the attachment.

- Scroll down the email and you can find the attachment at the bottom.

- Click on it and it will be downloaded to your computer to the default download location of your browser.

Attachment View :

- Go to the attachments page.

- Search for the attachment using the search bar or browse through the list of attachments.

- You can either download the attachment or share it with your friends using Email, Facebook, Twitter, LinkedIn or via a share link.

Once you share the attachment, only people with the link can view the attachment. Every attachment has a unique link. If you want to, you can Unshare the attachment anytime by clicking on the?Unshare Button beside the file.

No. When you share an attachment with someone, the person can only view that particular attachment. He/she will not have access to any of your emails or other attachments. We have taken multiple security measures to ensure that only the attachments you choose to share are viewable by those you share with.

Just like your emails, your attachments are safe. No one has access to your attachments unless you have explicitly shared it with someone.

When you share an attachment with someone, only that person with the link has access to that attachment. The person can only view the attachments shared with him and will not be able to access the rest of the attachments.

No. We do not limit the number of attachments that you can share. We do not restrict the number of people with which you can share the attachment. You can share as many attachments that you have with any number of people.

No. We do not restrict the size of the attachment. Your email provider restricts the size of your attachment. Dropmyemail supports attachments of all sizes and types.

We do not allow users to delete attachments, Emails are meant to be immutable, and to retain the sanctity of your backups, we do not allow for backed up emails to be altered in any way. This includes modifying the messages and/or attachments. You can share the attachments with your friends but you cannot modify it.

- Login to your account and go to your?Dashboard.

Dashboard

- Select the mailbox you wish to Migrate.

- Click on the “Migrate” button.

- Enter the email address and password of the new account to which you want to migrate the emails.

Migrate

- We a hundreds of IMAP and POP settings saved on our servers. Our system will try to check if the email domain is present in our database with IMAP or POP settings.

- If they are then the Advance settings Button will show a green check :Advance settings button

- You just need to enter the password and click on “Start Backup”.

Add email migrate

- You can check the IMAP settings by clicking on the advance settings.

- If our system is not able to find the email domain in our database you will see the below message

Add email migrate not found

- Click on the “Advance Settings” tab.

Add email migrate advanced

-You will need to enter the advance settings (preferably IMAP settings) for your mail server.

- In case you do not know these IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

- Once you enter these details please click “Start Backup”.

- Your email will then be scheduled for migration. You can check the status of migration from the DashboardàSystem statusàMigrations page.

Yes. You can migrate an email backup to an existing account.? The emails will be added to the new account preserving the folder structure.

Yes. You can migrate multiple email backups to a single email account.?

Yes. The original date and time of the emails will be preserved in the target email account.

- Login to your account and go to your?Dashboard.

Dashboard

- Select the mailbox you wish to Restore.

- Click on “Restore”. You will see the restore page.

Restore

- Restore all emails: With just a click of a button you can restore all your emails in your email account. Just select All in the dropdown and click “Start Restore”

Restore all

- Selective restore: By opting for selective restore you can restore emails based on a date range. Select a date range as shown below:

Restore selective

- Once selected click on Start Restore and the restore process begins.

Restore start

You can check the status of your restore by clicking on System statusà Restores n your dashboard.

The emails will be restored into the original folders if the protocol of your email account is IMAP.
For an email account with POP protocol, the emails will only be restored in INBOX.
As for migration, when the protocol of the original and destination email addresses is IMAP, the migrated emails will be sorted out into sub-folders.
Please note that?all of the emails will be migrated into IBOX when running the?migration from IMAP email address to POP email address

No. We currently do not provide ?this feature. We are working towards implementing more features in the coming months.

Once you have backed up your Gmail account, you can migrate all the emails to Fast Mail. Just click on the migrate button and enter your email address and password for yoru fastmail account. Then click on the Advanced button and use the following settings :

Hostname : mail.messagingengine.com

Port : 993

Protocol : IMAP

SSL : True

Then click on Migrate and your emails will then be migrated.?

The most common errors we see are connection and authentication errors.

Our servers have to establish a connection to the mail servers to retrieve the emails. There are a few factors which can disrupt it:

- The mail server is under heavy load and does not respond to our connection requests.

- The packets get dropped or blocked(for e.g. throttling of traffic)

- The server could be down.

- The configuration for the server changed.

- The SSL cert for the server expired or is self signed(which causes authentication to fail)

- Your password has changed or is incorrect. That causes authentication errors.?

Our servers will attempt to reconnect. But as you can see many of the factors are beyond our control, you can try to address the factors by trying again later, check the server configuration and/or SSL cert and confirm your password entered.

Yes you can. Select the date range on the migration page. Leave it blank if you want to migrate all emails.?

No other company comprehensively understands the security concerns of the customer like Dropmysite does. This is primarily the reason why biggest global companies such as GoDaddy trusts us and have partnered with us to backup their customers’ websites and databases.

Access to Data

Your data can only be accessed by your account. No other user with a Dropmysite account has access to your data. Dropmysite employees are prohibited from viewing your account and backups. We follow best-in-class practices where we have a small team of trusted and verified employees who must be able to access user data for the reasons stated in our privacy policy (e.g., when legally required to do so). We have a strict policy and access controls for these employees that prohibit them to access the data except for these rare situations. All employees are required to act under our strict compliance guidelines. We have proper security policies in place to ensure that your files are protected from unauthorized access.

Storing your Data

Your data is stored securely on our cloud servers.

  1. We have an experienced team that has used the best engineering practices and tools to develop this solution.
  2. Your data will always be protected with Military Grade Encryption both when in transit and when stored on the cloud.
  3. This includes AES 256-bit encryption. Data is accessible only via SSL encrypted endpoints. NSA has approved the use of this protocol for top secret information.

Our files are stored on Amazon's Simple Storage Service (S3). Amazon S3 itself has its own robust security policy of its own. AWS’s world-class, highly secure data centers utilize state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24x7 by trained security guards, and access is authorized only strictly to small set of Amazon staff members. Data redundancy through multiple geographic regions and Availability Zones allows you to remain resilient in the face of most failure modes, including natural disasters or system failures.

  1. Your backups are stored in Amazon Web Services data centers. Amazon has multiple system security and data protection certifications, including SOC1, SOC2, SOC3, and ISO-27001. Data is encrypted by 256 bit AES encryption before been stored on the server.
  2. AWS provides a complete firewall solution. Only explicitly opened ports are allowed with the possibility of restricting only certain IPs to access the servers.
  3. Amazon uses Standard Distributed Denial of Service (DDoS) mitigation techniques such as syn cookies and connection limiting.

Backing up your Data

Dropmysite's backup servers connect to your web server using secure FTP connection (when available). We use a secure connection to fetch data from your database server for backup. All the files that are fetched are encrypted with AES 256 bit encryption. Thus your data is always secure and protected.

Public key authentication is an option for website backups. This is on top of using military grade encryptions and ciphers to retrieve the information. This ensures all data is transmitted securely while we back them up.

Responsible Disclosure

Dropmyemail recognizes the importance of security and the effort that it required. We encourage and reward responsible disclosure of any vulnerability to us.

Please share the details of the vulnerability to us. Please do not announce the vulnerability to the public until we are given a chance to rectify it. Once our security team has verified, your efforts will be acknowledged. Your cooperation is much appreciated.

Dropmyemail uses Amazon’s Simple Storage Service (S3) to store all your emails. Amazon S3 is a secure data storage solution provided by Amazon AWS. It uses all the latest security methods to ensure that the files are stored securely.

You can access the terms of service by clicking on the “Terms of Service” link on the bottom of the site.

You can also access it by clicking on the link here.

You can access the privacy policy by clicking on the link here.

We ensure that your emails are stored securely on our servers. Your email backup can only be access by you via your dropmyemail account. No other user with a dropmyemail account has access to your files. We have proper security policies in place to ensure that your files are protected from unauthorized access.

Dropmyemail uses AES-256 bit encryption to encrypt your emails. We use Secure Socket Layer (SSL) to pull information from your current email provider to our servers.

our emails are stored on Amazon’s Simple Secure Storage (S3) solution which has a robust security policy, details of which can be found here.

If you have any questions about on how to use Dropmyemail or a technical related query, you can search for it in our?FAQ section.?If you do not find a solution, you can email it to us from the contact us page.

If you have any questions about on how to use Dropmyemail, you can search for it in our FAQ section. If you do not find a solution, you can email it to us from the contact us page.

Please note that all communications using the contact us page will be done via email, hence it is imperative that you provide us with the correct email address in filling the contact us page form.?

Only the registered (paid or free trial) users can raise a support ticket with Dropmyemail.

- If you are a registered user please login to your dashboard.

- Go to the information section on the top menu

Information section

- Before you raise a support ticket please check our FAQs on the “HELP” section in the dropdown.

- If you do not find a solution please click on “Contact Us” link.

Contact us link

- You will see the “Contact Us” form pop up.

Contact us popup

- Select the category of your query

- Enter the details of your query and click on “Submit”

Contact us submit

- A support ticket will be raised with us

- You can check the status of this ticket and the responses from us in the support ticket section.

Support ticket status

- You will see your ticket reference number and the query here.

Support ticket reference

- Click on the Reference ID to see the details of this ticket.

- You can add additional comments here also

Support ticket comments

- Once our team responds to this ticket you will be able to see this response in the same screen.

You will also receive an email with the response. Hence you don’t have to monitor this space continuously.

Support ticket response

- If you are happy with the response you can also close this ticket by clicking on “Mark this ticket as closed”

Support ticket closed

Unfortunately, you cannot reopen a closed ticket. Please open another ticket and quote the reference id of the earlier ticket in the comments.?

- Open the ticket you wish to close by clicking on support ticket on your dashboard.

Support ticket dashboard

- You will see your ticket reference number and the query here.

Support ticket query

- Click on the Reference ID to see the details of this ticket.

Support ticket details

- You can close this ticket by clicking on “Mark this ticket as closed”

Support ticket make closed

Once our team responds to your ticket query, you will receive an email with the response.

- Open the ticket you wish to close by clicking on support ticket on your dashboard.

Support ticket dashboard

- You will see your ticket reference number and the query here.

Support ticket query

- Click on the Reference ID to see the details of this ticket.

Support ticket details

Our team will respond to your query within 2 working days??

You can change your password from the account settings of your dashboard.

Dashboard settings

- Click on Account settings on your dashboard.

- Scroll down to the bottom of the page.

- Enter your old password.

- Type your new password and click save changes.

Enter password

Personal Backup - We do not add a limit to the number of accounts that you can backup using Personal Backup. You are only limited by the amount of space that you need to back up all your accounts. You can also upgrade to a higher plan when needed.

- Login to your dashboard.

- Click on “Account Settings” on the top menu bar.

- Scroll down to “Close Account” section as shown.

- Please click on?Close?My Account button.

- Once you close your account, you will be given a certain number of days as grace period after which your data will be deleted.

- If you want the data to be deleted as soon as you close the account please email us support@dropmyemail.com

Sign in to your free trial account. On successful signup go to Settings -> Upgrade Subscription link.

Dashboard settings

- Alternatively if your subscription has expired or about to be expired we will send you an email to upgrade. Please click on the link in the email.

- You will see the “Upgrade Subscription Page”

- Select the Plan from the dropdown and click on “Pay Via Paypal”

Select plan

Our Trial account enables you to try out all but two features of a paid account which are Download and Migrate.

Only paid customers are able to use Download and Migrate emails features.?

- End users can pay using PayPal as a mode of payment for your account.

- We use a secure payment gateway and we do not store your credit card details while accepting your payment. Please read our Privacy Policy for more details on the data that we collect.

Yes, it is possible to transfer your Personal account to the Business plan.

Please contact our customer support and inform them accordingly. Currently the dashboard does not have the feature of account transfer.?

We will issue a new invoice for the amount of difference that would occur after the subscription plan change.

We enable Paypal’s auto-rewanl (preapparived payment) option for you when you purchase your first subscription with Dropmyemail.

If you wish to cancle this preapproved agreement, you can deactivate it via your Paypal account.?

As your subscription expiration is approching, we will charge your Paypal account the renewal fee automatically. Normally this process occurs 4 to 5 days prior to your subscripiton ending.? In case, your Paypal account is inactive to be withdrawn due to for example invalid credit card, insuffucint funds etc. we will fail to renew your subscription. Please assure that your Paypal account is available for us to renew. ?

Please note that your backup data will be deleted after the subscription has ended if the auto-renewal fails. Also, if you wish to renew your subscription manually, please contact us before your subscritpion expires.

Please refer to this link for more details about Paypal's prepaaroved payment:https://cms.paypal.com/sg/cgi-bin/marketingweb?cmd=_render-content&fli=true&content_ID=ua/UserAgreement_full#3.%20Sending%20Money?

If you have changed the password for your email account, you need to update the new password with your backup account also.

- Login to your dashboard

- Select the backup mailbox

Select mailbox to view

- Click on the "Edit "Button.

- You can now change the password you provided for the email account.

Change email password

- Click on “Update”. once you have entered the new password. Your emails will then be backed up as per schedule.

You can delete email accounts only for Personal Backup and Business Backup products.

- Log in to your dashboard.

- Select the backup mailbox you wish to delete

Select mailbox delete

- Click on the?“Delete” Button on the dashboard. You would then be asked to confirm if you want to delete the backed up mailbox.

- Click on “Yes”. Your backed up mailbox will then be deleted.

Please note that once you delete an email address, you will not be able to retrieve its backup data.??

The following options are available for each mail box backed up:

?View emails

?Restore Emails

?Migrate Emails

?Download Emails

?Edit Account Details

?Delete email address

- Select the mailbox that you wish to view and click on View.

Select mailbox view

- You can then view and search the emails that have been backed up.

View emails

After you have signed in, click on “System Status -> Backup” link on the Menu Bar.- Your backup will be shown there and the status will be “In Progress”.

After you have signed in, click on “System Status -> Backup” link on the Menu Bar.

Backup history

Yes. When you add an account for backup, the backup process starts immediately for the first time.

Once a complete backup is taken, your account will be backed up on a daily basis.?

We use a secure TLS connection to connect to your mail server to pull the data every time a backup is scheduled. None of the emails are fetched as plain text. All the email data is encrypted while in transit. This prevents unauthorized access to your emails while they are been fetched by our servers.

If you have changed the password for your email account, you need to update the new password with your backup account also.

- Login to your dashboard

- Select the backup mailbox

Select backup mailbox

- Click on the "Edit "Button.

- You can now change the password and other details you provided for the email account.

Change email password

- Click on “Update”. once you have entered the new password. Your emails will then be backed up as per schedule.

No, we are sorry but it is impossible to do that due to the security reasons. Please copy and paste it into your browser manually.

Yes. You can view the emails that have been backed up. You can also download the attachments to your computer and view them.

You can also search through and browse your attachments via our Attachment Manager.

Yes, if your email account is supported by IMAP protocol we can back up sub-folders. You will need to use these IMAP settings when backing up email accounts.

If you use POP settings only the Inbox will be backed up.?

There will not be an email sent to your provider nor will there be any warning messages thrown by Dropmyemail.

If your email provider has a very strict security policy and they are monitoring your IMAP/POP traffic, then he would know that Dropmyemail is accessing your emails.

At the moment, we backup once a day for the all accounts except the accounts that connects to the server in Singapore region.

We back up the accounts in Singapore every two hours.

We suggest that you wait for 24 hours after the initial backup. When you add an email account for the first time, the backup process starts immediately.

The time to complete the initial backup depends on one of?the following reasons:

  1. Number of emails added
  2. Size of the mailbox: The more the size of the mailbox the longer it?takes for the initial backup to be completed
  3. Number and size of attachments: Since our backup sercice lets you navigate your attachments and files separately using the file manager, the more the number of attachments in the email, the longer it takes for the initial backup to be completed
  4. Bandwidth restriction on the mail server side
  5. Issues and downtimes on the side of your mail server

No. Currently we do not provide this feature. The emails are backed up once a day.

Our backup policy is fairly straight forward.? The first backup takes all the email. Subsequent backups only take what is newer than the last backup. There is never a reconcile to try and delete mail that a user has deleted from their Gmail account. This ensures that if email is accidentally or maliciously deleted from their actual email account they still will have a backup to restore from.

Sorry but this feature is not available. Once the email is backed up you cannot delete it.

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